Shipping Questions
1.Where are the orders shipped from?
All our orders are shipped from China!
2.How long does it take for you to ship?
YauSpark prides itself on fast and efficient shipping services. 96% of orders are processed and shipped within 10 business days. Weekends and holidays are excluded. Customized or personalized items may take more time to process.
3.How long will it take for me to receive my order?
When shopping at YauSpark, it is very important to choose the right shipping method. You can choose the right shipping method according to the actual situation. Below we have detailed the timeliness and applicable weight range of each shipping method for your reference:
4.Does your international shipping quote include customs/duties/import taxes?
Our shipping quotes do not include any customs/duties/import taxes, which are levied by the relevant international countries/regions, not by us or the carriers. Any necessary customs/duties/import taxes are the responsibility of the consignee. Since tax rates may vary from country to country/region, we regret that we cannot provide an accurate estimate. Please consult your country's customs for detailed terms and/or regulations for goods entering from international countries.
5.How is the order shipped?
We offer a variety of shipping options, such as: DHL/Fedex/UPS, YanWen Tracking, ePacket, China-Europe Railway Transport, China-Europe Sea Transport. You can choose the shipping method you want to use and view all shipping costs at checkout.
Please note that we are not responsible for delays/non-delivery caused by weather or other factors beyond our control. The paid shipping fee will not be refunded for delays/non-delivery caused by weather or other factors beyond our or the carrier's control. Unfortunately, no one can control/control the unpredictable effects of nature, and we are deeply sorry.
6.Can I track my order after it is shipped?
After your order is shipped, we will send a "Shipping Notice" to your email address, which contains the order status and waybill number. You can check the shipping status of the goods in real time. Just enter your waybill number on the corresponding official platform to check.
Return Issues
1.What is your return policy?
We do not accept returns for products that do not have any quality issues.
If we made a mistake in processing your order, such as incorrect quantity, sending the wrong item or damaged goods, please don't worry, contact us and we will re-ship or give a partial refund or even a full refund based on your actual situation.
2.Order Modification/Cancellation
If you want to modify/cancel your order, please contact our customer service team. If you need to change the delivery address or merge orders, we can help you update it before shipping. Otherwise, it is not possible to make pre-shipment modifications directly, you can contact the YauSpark customer service team to cancel the order and place a new order.
3.About Refunds
Refunds will be issued in the original payment method.
Your refund will be processed within 3-7 business days. Thank you for your patience and understanding. Your refund will be returned to the original credit card, PayPal, GooglePay or ApplePay account used for purchase, and you will receive a notification that the refund has been completed. Please check it in time. If you cannot use a credit card for your order, please contact us immediately and provide new account information, and we will refund the money to your specified account.
Order Questions
1.What payment methods do you accept?
Currently we only accept Paypal.
2.What currency are your prices quoted in?
All prices are quoted in US dollars only.
General Questions
1.How long will it take you to respond to my email?
We are open from 5:00 am - 9:00 pm weekdays,
Most emails are responded to within 24 hours (excluding weekends and holidays). Your questions and concerns are important to us and we will do our best to respond as quickly as possible.
2.Do you offer any wholesale programs?
Our website always offers the best prices and most competitive pricing on over 15,000 products.
Whether you are a business purchaser or purchasing in large quantities, we invite you to experience our wholesale program.
This exclusive program offers discounts, 24-hour order processing, and custom shipping for qualified customers.
3.Why is there a color difference from the last batch?
We offer a wide selection of styles and colors and carry a large inventory. Unfortunately, each shipment will vary due to different manufacturing batches. To get the exact same shade, please make sure to order all the styles you need in one order. Different orders may end up with slight differences in shade/style.
4.Care Instructions
Our tablecloths are very easy to care for. With proper care, our products will last for many years.
• For Satin/Organza/Flocking/Animal Print styles, dry cleaning is recommended due to the delicate material.
• For Lamore/Pleated/Pleated styles, machine washable, gentle cycle, warm water, tumble dry low. However, we strongly recommend hand washing and hanging to dry to extend the life of the product.
• Polyester styles are safe for use in regular household washing machines/dryers.
• Bleach can be used on our white tablecloths/tablecloths/table runners/sashes, but is not recommended for colored tablecloths. It is not recommended to mix dark/bright colors with white.
• Our colored tablecloths will not fade even after dozens of uses/washes as long as bleach is not used.
• Stains should be washed as soon as possible to prevent them from stiffening and becoming permanent stains.
• Put warm water and regular detergent in the washing machine to avoid fading
• Similar to regular clothes, remember to always wash with similar colors.
• When putting in the dryer, do not use high heat to dry, otherwise it may cause the clothes to shrink, please use low heat to dry.
• It is recommended to remove the tablecloth from the dryer while it is still warm. This is to minimize wrinkles. If the tablecloth is still wrinkled, use a low heat iron.
5.Security Reminder
YauSpark support may ask you for your order number or email address for verification purposes. However, they will never ask you to reveal your account password or payment information. Individuals or messages asking you to reveal this information are illegal, even if they appear to be legitimate. Please note that such requests should be ignored or deleted.
6.Do you offer samples?
Unfortunately, we do not offer samples at this time. However, please rest assured that we do not have a minimum order quantity and you can still purchase individual products on our website. We offer a wide selection so that you can find the ideal product without having to purchase large quantities.
7.Do you have a catalog?
Thank you for your interest in our products. We currently have catalogs for balloons, arches, accessories, and other related products. Please contact us if you need them. Our product line is constantly being updated, and you can always visit our website to learn about the latest and greatest products. We will update our inventory regularly to ensure that you can find the products you are looking for.